Refund policy
All Sales Are Final At POSTERY, we take pride in the quality of our aesthetic wall art. Because our orders are carefully processed and packaged, we do not offer returns, exchanges, or refunds for buyer's remorse, change of mind, or incorrect size selection once a purchase is successfully made.
Please double-check your cart, including all product dimensions and designs, before completing your checkout.
Exceptions: Damaged, Defective, or Incorrect Items The only exception to our strict no-refund policy is if your item arrives damaged, defective, or if you receive the wrong product. We take these issues seriously and will make it right, provided you can supply solid, verifiable proof.
How to Submit a Claim: To be eligible for a refund or a replacement, you must follow these exact steps:
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Timeframe: You must report the issue to us within 48 hours of the package being delivered.
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Provide Solid Proof: You must provide clear evidence of the issue. We require clear photographs of both the damaged product and the original packaging. (Note: An uncut unboxing video serves as the strongest proof and speeds up the resolution process).
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Contact Us: Email your order number, a description of the issue, and your visual proof directly to gseveloper@gmail.com.
Claim Resolution Once we receive your email and inspect your provided proof, we will notify you of the approval or rejection of your claim.
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If your proof is accepted, we will immediately issue a replacement or process a refund to your original method of payment.
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If the proof is insufficient or the claim is made outside the 48-hour window, the refund request will be denied.
Governing Law This policy is governed by and construed in accordance with the laws of Pakistan. We reserve the right to refuse any refund request that does not meet the strict evidentiary requirements outlined above.